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Co-Managed IT Advice – Defining Roles
“Alltek Services was able to have all services and complete system functionality restored within two hours with zero data loss.”
Controller, Bynum Transport
“Alltek provides superior service. Even with a reduced IT dept, all of our needs are met and we save money in the process. Could not be happier.”
“I just wanted to take a moment to tell you how pleased I was with the interactions I had with Matt yesterday. He worked on my assistant’s computer while I was in the office, and he was quite helpful both in his responses to my questions and in his ability to solve some problems we have had.
He was able to show me how to print from the Mac in our office without having to go through the VM Ware, which saves such time. We are just delighted to have someone with Mac experience who can assist us.”
Communications Coordinator, First Presbyterian Church
“Professional, reliable service when things go wrong. Savvy techs with a great sense of humor stick with your problem until it is resolved to customer satisfaction.
Our business hours vary greatly and when we need assistance – it is many times outside of ‘banker time’ and my concerns have always been addressed right away. You guys are Rock Stars!”
New Home Specialist, Southern Homes of Polk County
“I’ve had nothing but a positive experience with this company! Each person I’ve dealt with has always been super responsive and so helpful.
They go above and beyond to make sure everything is done in a timely manner. A special shout out to Rick and Matt who have always responded immediately and for Taher who always checks in with our company to make sure we are always looked after.
I highly recommend this company and their awesome team of staff!!”
Keller Williams of Lakeland
“We would like to express our deepest appreciation for Allteks help in getting us squared away with our IT system. We have nothing but good things to say about Alltek. We were looking for a company to replace our prior IT company and this company has gone above and beyond to take care of us.
They found the issues, fixed the issues, and worked to get us up to date. If you are looking for an IT company that is affordable and professional, look no further. Alltek is the best!!”
National Watermelon Association
“Strickland Construction, Inc. recently moved from a cloud to an in-house server with Alltek Services. We are very happy with the entire transition and service we have received from Alltek Services.
Support is always available, anytime, and they respond to our needs immediately. We had experienced numerous syncing issues and many problems with our previous company, who provided limited support. We are now thrilled with the service we receive from Alltek Services.
We knew we were in good hands from the first initial meeting that we had with Alltek Services. We were impressed with their professionalism, patience with our questions and were understanding of our office needs. We appreciate their support and help.”
Office Manager, Strickland Construction, Inc.
“For anyone who doesn’t know too much about how computers work, it can be very time consuming and frustrating messing around with that stuff.
I started my new career at Southern Homes and we use Alltek for our IT service. I can’t explain to you enough how easy the transition has been starting my career here. From setting up my email with them and all of my logins, to calling them out of the blue to help figure out my password. Everyone that I’ve spoke to there have been extremely nice and patient.
GREAT customer service!! And a huge shout out to Taher Hamid who I’ve spoken to several times. He’s a huge asset to that team. Thank you!”
“Tom, your technician got us back in business this morning. We now have computers and phones fully operational. Thank you so much! We were starting to call down a list of more than 400 clients and volunteers on our cell phones.
Your efforts make it much easier to engage others in helping accomplish that task. Bless you!”
President, Volunteers in Service to the Elderly
“Alltek Services provided the local technical support we needed to get our business going . They set up our computer network, migrated us to Office 365, and are now working to install VoIP phones for each employee. Their help desk is also responsive and friendly.
I would highly recommend Alltek to any Lakeland business that needs IT support.”
Business Development Manager, Comp360
“[As Ophthalmologists], we use technically advanced diagnostic equipment that is linked to our electronic medical records.
[By] including Allteks’ managed services in our practice, it allows our doctors and staff to deliver ‘top-tiered’ medical service. We have the confidence of knowing that our computers will work properly with predictable efficiency.”
Center for Retina & Macular Disease
“At the end of our first 90 days with Alltek, Tom asked to meet with me to review where we were in regards to my initial concerns and look at possible changes for going forward.
In the decade prior, the last firm we were with only met with me when something went wrong.”
“Our firm cannot speak highly enough about the response times and excellent services we receive from Alltek. We have contracted with an I.T. service provider that truly cares about our business”
“I wanted to take a minute and let you know how much we appreciate the efficiency of the staff at Alltek Services, Inc.
Everyone is very friendly and eager to assist when needed. Thank you!”
Agency Manager, Chapp, Inc
“We couldn’t be happier! For over 2 years we dealt with constant syncing issues, sometimes daily sometimes weekly but always something!
The owners of our tech company knew from our persistent calls, their system wasn’t working but they never offered a solution.
After our initial meeting with Alltek, Tim came in, established what our needs were, set us up via onsite and remote sessions and the rest is a very pleasant history that lead to our current and I’m sure, long lasting contentment.”
Whetton/Accounting, Strickland Construction
“Hi guys! I wanted to thank you ALL for your help on our project here over the last several weeks and especially last night and today.
Today was crazy (busy) with our transition to Office 365 email, the printers, the runs in Accounting and I wanted to let you know how much I personally appreciated each of your help in getting through the process so smoothly.
Your kindness and patience is appreciated and does not go unnoticed. Great job and we are lucky to have you as our “technical” provider.
Thanks again and have a great weekend!”
PHR, SHRM-CP Director, Human Resources
“Data security is the most important asset we have. Allteks’ system for continuous backup and offsite transfer insures that a local problem will never cause our information to be lost. That is a very comforting thought!”
“They’re [Alltek Services Staff] here in a flash, everyone immediately calls Alltek and a technician appears; it’s wonderful! They’re a great company and they provide a great service.”
Controller, Farm-Wey Produce, Inc.
“The Alltek team is amazing. They are super-efficient and very friendly. We went from having one internal IT person to this wonderful Alltek staff.
Anyone you talk to Tom, Sam, Matt, Rick or Chuck to name a few all go out of their way to make sure you are completely satisfied and if you are like me and do not know a lot about computers they will walk you thru it. When I couldn’t find something they even sent me a video to my cellphone to help me find it, it is like they are right there with you.
I can’t say enough good things about this company and would recommend them to anyone. Very professional and friendly at the same time. I forgot to mention that my staff of 70+ employees is not an easy staff to handle with all their constant computer issues. But Alltek is always there to rescue us super-fast which keeps our doctors and staff happy.”
Advanced Eyecare Associates