Do I Need A Physical Phone To Use My Softphone?

Need a business phone solution to use in a remote work setting? Whether it’s during the COVID-19 pandemic, or after when you start opening your business again, softphones give you a convenient way to communicate, without having to get a new physical phone for each of your employees’ home offices.

As you may have found out just recently, a major crisis (like the coronavirus pandemic) can quickly nullify the capability of your office’s phone systems.

Staying connected is essential for any organization – and it’s easier than ever before, with the right technology, such as a softphone system like Medtel Communications. Softphones use cloud technology to make calls instead of a traditional phone line, granting your users greater connectivity, more features, and reduced costs.

This is a core component in an effective remote work plan, which is especially important now during the COVID-19 pandemic, but will be afterward as well. Once you can open your business again, you likely won’t bring all your staff back at once. Many organizations are planning to continue with remote work to some extent, even after the pandemic is over.

That means that investing in remote work capabilities won’t just benefit you now, but well into the future as well. Having access to a seamless softphone solution in and out of the office will always be a valuable capability.

However, before we continue, we need to address one of the most common questions we get about softphones…

Can I Use My Softphone Without A Physical Phone?

You do not need a physical phone to make use of a softphone solution. All you need is a computer. Think of it as a virtual phone – you use your computer’s microphone and speakers in place of the handset, and use your mouse and keyboard to input numbers and make calls, as simple as that. Some solutions, like the softphone offered by Medtel Communications, allow you to interface with a virtual phone system that you’re familiar with.

The point is that, with a softphone solution, it doesn’t matter how long your staff is stuck at home – you can use your business phones directly through your computers.

With softphones, your connectivity and means of collaboration improve, allowing your staff to stay connected and in-the-loop from home. A wide range of innovative features makes communications easier and more effective, helping to increase productivity and improve your workflow, regardless of your location.

Your organization will also benefit from increased flexibility. You can add or delete phones and services as needed. There’s no need to purchase additional equipment at any time, and you can reduce if required.

If you need assistance in selecting, deploying, and maintaining a softphone solution, Alltek Services is available to help.

Like this article? Check out the following blogs to learn more:

How To Keep Your Staff Productive During The Coronavirus Pandemic