What Is Remote IT Support & Why Do You Need It? Remote Monitoring and Management helps us detect and repair problems that can cause downtime or security risks. It gives us the information and capabilities we need to deliver the highest level of response and maintenance.
Remote Monitoring and Management (RMM) is used to gather information from your computing devices to assess their health and to remotely perform various IT management services on them without disrupting your work. Remote Monitoring and Management helps us detect and repair problems that can cause downtime or security risks. It gives us the information and capabilities we need to deliver the highest level of response and maintenance. This ensures your network and workstations always run at peak performance.
RMM is essential to monitor your network, computers and software proactively. It uses technology tools to track and gather information about your applications and hardware. We can even monitor your routers, switches and some IoT devices. It provides the activity reports we need to respond quickly and resolve any issues that are found. In most cases, we can fix problems remotely.
We use ConnectWise Automate because it’s a highly effective RMM solution that lets us automate processes. It provides us with a single source of monitoring and reporting for remote control sessions. ConnectWise Control’s extended auditing even includes a video recording of remote sessions, so we are always prepared if we need this information.
Our world is becoming increasingly virtualized, and ConnectWise Automate allows us to adapt our service as technology evolves. We can even monitor virtual computing solutions like VMware and Hyper-V infrastructures.
You need RMM for IT security. All of your workstations and servers should be connected to an RMM tool that monitors their behavior. The RMM also sends regular updates to operating systems, like Windows updates (on workstations and servers) to make sure all vulnerabilities are patched as soon as a manufacturer discovers them.
Hackers look for security flaws in software to exploit. They write codes to target software vulnerabilities. An exploit can infect your computer without your knowledge. It can steal data on your device or allow the attacker to gain control over your computer and encrypt your files.
This is why all of your systems and software, including networking equipment, should be updated in a timely fashion as patches and firmware upgrades become available. We can do this for your with Remote Monitoring and Management tools.
You need RMM to ensure IT uptime and performance. RMM will help you achieve higher levels of reliability. It does this by buffering outgoing and incoming data. Buffering outgoing data reduces traffic spikes that can overwhelm your IT system resulting in interruptions or downtime.
RMM software is deployed through an “agent” (software) that’s installed on your IT systems, workstations, servers, mobile devices, and other computing hardware. The agents send your devices’ data to us; information like machine health, status and more.
If a problem is detected, we’ll receive an alert, and a trouble ticket will be created so we can take the action needed to resolve the issue quickly. Trouble tickets are generated based on the type of problem and its severity. This helps us determine if an issue is critical or not.
With ConnectWise Automate RMM, we can completely transform your IT operations to make them run more efficiently and effectively.