4 Challenges With Microsoft Office 365
Microsoft Office 365 is a great productivity suite for small and mid-sized businesses in and around Lakeland, Florida. We recommend it all the time. One question we get asked is why a business should get Office 365 through a tech service company like ours. The reason is that there are four challenges that companies commonly face when it comes to Office 365. Your IT Service Company can help you overcome them.
Challenge #1: Understanding The Many Plans & How To Choose The Right One
Your IT expert can help you decide which plan is right for your business.
Microsoft Office 365 offers a lot of different service plans that vary in cost and services. They even have tiers of Microsoft Office 365 that are designed for specific industries (such as Microsoft Office 365 Nonprofit). What are some of the most common business plan types for Microsoft Office 365, how do they differ, and what do they include?
In addition to Microsoft Outlook, Word, Excel, PowerPoint, Access (PC only), Publisher (PC only) and OneDrive (1TB storage), the ProPlus plan includes:
- Web-based and desktop versions for the above Microsoft applications.
- Skype for Business client (service not included).
- Licenses for an unlimited number of users.
An even more business-focused plan, this offering includes:
- Mobile installation of Office apps (up to 5 devices per user).
- Outlook email (50 GB of inbox storage per user and sent messages up to 150MB).
- OneDrive for Business (1 TB of cloud storage per user).
- Microsoft Teams.
- HD video conferencing.
- Yammer collaboration software.
- Office online (browser-based suite of Office apps).
- Planner (project management platform that allows staff to plan projects, assign tasks, share files and communicate).
- Microsoft Flow (workflow automation app that allows users to automatically configure notifications, sync files, collect data without having to code the process).
- PowerApps (app development platform that allows users to build business-specific web and mobile apps).
In addition to the complete desktop and online Office 365 suite of applications (Outlook, Word, Excel, PowerPoint, Teams, OneNote, Access [PC only], Publisher [PC only], SharePoint, and OneDrive), this plan includes:
- Business management and CRM tools – Outlook Customer Manager, Bookings, Invoicing and MileIQ.
- A range of online services offered in lower-tier plans like ProPlus and Business Essentials.
As the most commonly recommended plan for businesses, Microsoft Office 365 Business includes everything Business Premium has to offer, plus:
- Enhanced security features such as attachment scanning and link checking for email, Information Protection Policies that add controls for how info is accessed, and data backup features that keep your information accessible.
- Device management features that are fully integrated with iOS, Android and Windows, and that allows for simple deployment and management of Windows on your mobile platforms.
Challenge #2: Migrating To Microsoft Office 365 Consequence-Free
Migrating is difficult and full of pitfalls—Let your IT Service Company handle this.
Now that you know more about Microsoft Office 365, you may be interested in seeing what it can do for your business.
Unfortunately, it’s not that simple.
If you’re not already using Microsoft Office 365, then you have to figure out how to migrate to it. Migrating from one business technology to another isn’t necessarily a simple process.
When preparing for your migration to Office 365, it's important to plan efficiently and thoroughly. Also, before starting the technical process, make sure your entire staff understands what migration means for their workflow. What kind of downtime will they encounter, what are the benefits they’ll have access to once it's complete, etc.?
Three key aspects of Microsoft Office 365 Migration include:
- List of Users Keeping careful track of how many users you have and what they need to do will make migration much smoother than it would be otherwise. The last thing you want to do is overlook a user here or there and find they can’t access the system after launch because there weren’t enough licenses or log-ins arranged.
- Temporary Passwords While you sort out the details of your new Microsoft Office 365 environment, it’s smart to work with temporary passwords. That way, it’s easy to test the environment without issuing official credentials and log-in info
- Domain Registrar Information This is especially important for Microsoft Office 365 migrations – why? Because email is a central facet of Office 365. To ensure seamless changeover between your previous email client and Microsoft Outlook, you'll need complete information on your domain registrar. That's not to mention that the migration process can vary based on where you're coming from. For example, say you're already using SharePoint, then what does the migration to the full Microsoft Office 365 Suite look like?
Challenge #3: Setting Up & Managing SharePoint Sites and File Storage Successfully
There are many variables, so It’s best to let an expert manage this.
Setting up and managing SharePoint requires a long-term strategy. You need an IT expert familiar with it to help you think through the architecture, site structure, permissions, security groups, metadata configuration, governance, site navigation, external sharing and more.
It’s not as easy as just downloading files from your old network drive or other cloud solution. You’ll save yourself a lot of headaches and trouble if you let an expert set up SharePoint for you from the start. And if you think you can rely on the SharePoint help center alone to do this, you’ll soon find that it has too many limitations. It provides general help that won’t address your specific business needs.
In the case that you’re already using SharePoint and you want to migrate to Office 365, there are three key ways to make sure each and every critical work file you have stored in SharePoint are properly migrated into your new Microsoft Office 365 environment:
Copy Your Files Manually
Although manually copying files is a possibility, it’s not often recommended. The fact is that while it does work, it’s not effective or practical.
To do so, you take the files using the Explorer View in SharePoint and move them manually to the new destination. Unfortunately, by the very nature of this process, you lose metadata (including the "Created by" and the "Created date").
Use Microsoft Office 365’s Migration API
This solution assists migration processes by increasing speed using the cloud services platform, Microsoft Azure. This works by exporting your content into a migration package which is then sent to Azure Storage. Azure then takes that package and puts it into your new Microsoft Office 365 environment, according to your package settings.
This is a quick option offered by Microsoft that is also a little more complicated than the alternatives. In order to take advantage of the migration speed, you have to set up your complete environment ahead of time.
Use Microsoft FastTrack
If you happen to be migrating to an Office 365 plan for 150 seats or more, you can make use of Microsoft’s free data migration service. FastTrack also assists administrators with their move, providing a comprehensive set of tools and other documentation.
Challenge #4: Staying Secure With Microsoft Office 365
You’ll need more than what Microsoft provides – Count on your IT provider for this.
While Microsoft Office 365 does provide a range of industry-standard security features out of the box, it’s not infallible, especially when it comes to backup.
As a cloud-based platform, all of the data accessed in Office 365 is backed up to a secure off-site location. This occurs simply by the nature of a cloud solution like Office 365. That being said, Microsoft’s first priority when it comes to management is most certainly the Office 365 infrastructure as well as maintenance of uptime on the user end.
This is about exploring the user’s role in data management. The reality, whether it’s actually convenient or not, is that Microsoft has empowered the user in this case to take responsibility for their data.
Beyond the usual data loss and integrity protections that are provided as a part of Microsoft Office 365, users may need to double check the controls and other parameters involved with protecting their data.
While almost anyone using a computer for work would understand the nature of why backing up your data is important (don't forget that hard copies are often still filed in triplicate as a contingency), it's likely you don't know about every way to ensure an effective data backup.
To start, here’s the top 5:
- Data retention contingencies At the rate that technology evolves (and how quickly your business's standard operations and concerned policies are required to keep up with it), it's no surprise that some companies find it challenging to keep up with. When policy development falls behind the pace of adopted technologies, it can often lead to gaps, which can affect data retention. The fact is that Microsoft Office 365 only has limited backup and retention policies, equipped to handle situational data loss – it’s not comprehensive.
- Cybercrime threats Data loss is often the result of poor digital security; without the right defenses, cybercriminals can easily infect an IT system with ransomware or other types of malware and compromise company data. You may have heard that the right antimalware solution will minimize the chance of data loss, but what about internal threats? It’s not fun to think about, but internal security threats (i.e., malicious employees) can cause just as much damage as external cybercriminals.
- Human error A majority of cybersecurity services offered today include the best in vital technologies, from firewalls to anti-malware to data encryption and more. However, as important as this technology is, on its own, it simply isn't enough. The key to truly comprehensive cybersecurity (and therefore, data protection and data backup) is simple, yet often overlooked: the user."Set it and forget it" firewalls, antivirus software, and yes, backups, fail to account for how important the user is. Even the most effective data integrity measures can be negated by simple human error, which is why conventional solutions are not enough to make sure your data is protected. Much of data protection is dependent on the user, and as such it's vital that you properly educate your employees in safe conduct. The more your workforce knows about the security measures you have in place, the more confidently they can use the technology is a secure manner. Human error can be detrimental to data integrity. Without a viable backup, all it takes is one accidental click to delete a file, or one spilled coffee to fry a local hard drive.
- Maintaining compliance When it comes to current compliance requirements, redundant data backups are critical. You'll want to make sure you know what's required of your industry's compliance regulations, and make sure you have backup methods in place to meet those. The default backup capabilities offered by Microsoft Office 365 may not suffice for the most stringent regulations.
- Facilitating migration When migrating to Microsoft Office 365, it’s likely that you’ll need a timeframe in which to transition, especially when it comes to bridging the gap between on-premises Exchange Servers and Office 365 Exchange Online. A vital part of this transition is to make sure that you have a backup solution capable of facilitating hybrid email deployments and can see Exchange data (no matter where it's located, on or offsite) as the same.
Long story short: As much as Microsoft Office 365 does offer, nothing is really “set it and forget it” when it comes to security and data loss prevention. No matter what cloud platform you choose for your business, you shouldn’t assume it will keep you protected against cybercrime and data loss all on its own.
We provide a solution that adds another layer of security and support to Office 365. We can also add and remove layers to your plan (additional spam and email protection, encryption, etc.) without having to look for other solutions. And, we’ll manage the entire process to ensure you and your team always uses Microsoft Office 365 securely.
Is It Possible To Overcome These Challenges?
While you can certainly try to manage the migration and ongoing management of Microsoft Office 365 on your own, there is a much more foolproof way to tackle it – with professional assistance.
Working directly with a local IT support company in Lakeland instead of Microsoft support is much easier. As you probably know, working with support from a mega company like Microsoft can also be a challenge. We can easily adjust your license as needed (number of users, type of license)
How can a company in Polk County, FL help you overcome these Microsoft Office 365 challenges?
- Which Office 365 plan is right for you? An IT service company can assess the ways you currently use your IT, and how you may need to use it in the future as your business grows, and then match those needs to the right Microsoft Office 365 plan.
- How can you guarantee a smooth migration to Office 365? By working with an IT expert that you trust, you can have them facilitate your migration process. Again, by relying on the experience that an established IT service provider can offer, you won't have to deal with the work that comes with migration.
- How can you make sure that SharePoint is set up and managed properly? Setting up and managing SharePoint requires a long-term strategy. You need an IT expert familiar with it and your business to help you think things through.
- How can you enhance Office 365’s security and backup capabilities? The best way to deal with the potential security and data backup gaps in Microsoft Office 365 is to supplement it with a reliable cybersecurity and backup solution – the kind that a Lakeland, FL IT company can recommend.
Is Microsoft Office 365 Right For Your Business?
If you're unsure, then it would be wise to get a second opinion from an IT Expert in Polk County, Florida that can evaluate your technology needs and figure out if and how Microsoft Office 365 can meet them.
Want to know more about Microsoft Office 365 and other Microsoft products? Visit our Blog where we provide updated articles each month.