For Wall Titus Financial, technology plays an important role in protecting sensitive financial information and keeping their team productive. As a full-service public accounting firm, they need an IT environment that is secure, reliable, and ready to support their team especially during critical tax deadlines.
That’s where Alltek Services comes in.
We recently sat down with Alicia James of Wall Titus Financial to hear about their experience working with Alltek and how our partnership has helped strengthen their technology environment.
A More Reliable IT Environment
Wall Titus initially chose Alltek because our team took the time to understand their needs and provide a clear path forward.
“We ultimately chose Alltek because they took the time to understand what our server needs were,” Alicia shared. “They broke it down for us. They had a solution on what that change would be.”
One of those needs was improving server reliability. Wall Titus had experienced server drops and speed issues, so our team recommended migrating their environment to Microsoft Azure.
Because downtime wasn’t an option, Alltek hosted their existing server while building the new Azure environment, allowing Wall Titus to transition without disrupting day-to-day operations.
“We were able to seamlessly transition from one to the other while they hosted what was already existing,” Alicia said.
IT Support That Keeps Their Team Focused
Today, Alltek supports Wall Titus with much more than their server environment. Our team helps manage employee onboarding and offboarding, backups, cybersecurity, technology updates, help desk support, and other day-to-day IT needs.
That support allows the Wall Titus team to spend less time worrying about technology and more time serving their clients.
“It’s been a really positive overall experience because it allows not only myself but my staff to focus on our clients,” Alicia said.
Responsive support is especially important during busy periods.
“If we have downtime on a tax deadline, everyone around here is really stressed out,” Alicia explained. “They’re able to respond quickly and fix what it is.”
A Partnership Built Around Their Business
Our partnership with Wall Titus is about more than fixing IT issues. Through regular communication and ongoing technology planning, we work to understand where their business is today and what they’ll need moving forward.
That relationship has also helped Wall Titus strengthen its approach to cybersecurity. When the firm experienced a cybersecurity incident, Alltek helped identify an exposure point and secure their devices.
For Alicia, having a technology partner that understands the organization makes a difference.
“Alltek has taken the time to really understand our firm,” she said. “They’ve helped us become more secure, more reliable with the server upgrades. They take the time to check in weekly, monthly to make sure that we have our needs met.”
We’re proud to support Wall Titus Financial and give their team the technology foundation they need to stay focused on what matters most: their clients.
Looking for an IT partner that takes the time to understand your business?
Contact Alltek Services to learn how we can help.
